At omii.pk, we understand that sometimes a product may not meet your expectations or fit your needs. That's why we offer a hassle-free return and exchange policy to ensure your satisfaction.
3-Day Return and Exchange Window
We provide a 3-day window for returns and exchanges. This means that from the date of delivery, you have 3 days to initiate a return or exchange if you are not completely satisfied with your purchase.
Conditions for Return and Exchange
In order to be eligible for a return or exchange, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- All original tags and packaging must be intact.
- The item must be returned or exchanged within the 3-day window.
How to Initiate a Return or Exchange
If you would like to initiate a return or exchange, please follow these steps:
- Contact our customer support team within the 3-day window to inform them about your return or exchange request.
- Provide the necessary details, including your order number, the item you wish to return or exchange, and the reason for the return or exchange.
- Our customer support team will guide you through the return or exchange process and provide you with the necessary instructions and shipping details.
- Once we receive the returned item and verify its condition, we will process your refund or exchange.
Refunds and Exchanges
If you are eligible for a refund, we will process it within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase.
If you are eligible for an exchange, we will ship the new item to you as soon as possible, subject to availability.
Non-Returnable and Non-Exchangeable Items
Some items are non-returnable and non-exchangeable for hygiene and safety reasons. These include but are not limited to:
- Undergarments
- Swimwear
- Earrings
- Personal care products
Contact Us
If you have any further questions or concerns about our return and exchange policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with your omii.pk shopping experience.